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    parker82 has 2 review(s)

    poor pre-sale support, Tue Feb 17 2004
    42 of 356 people found the following review helpful:

    Reviewed By: parker82
    Review Of: OxMX™ Multi-level Network System in Perl Archive : Multi-Level Marketing

    I was so close to purchasing this software with an add-on (total $1,400) for my startup company. Here's why I didn't:

    I talked to the company using the LiveHelp to ask a simple compatibility question. Whether the answer was yes or no, I was still going to purchase the software. Anyways, the person told me it was "no" and wouldn't help me with my follow up questions about the software unless I gave him my number. For privacy concerns, I wasn't going to give out my number as I'm not even their customer yet.

    To make a long story short, the person could have easily helped me out right there and then but instead, he ended the conversation only because I wouldn't give out my number. What's the point of having LiveHelp if they are going to move the conversation to the phone? If I wanted a phone conversation to begin with, I would have called their number, not use their LiveHelp!

    This is pure speculation but he may have wanted my number so he could use some high-pressure sales pitch to get me to buy the product.

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    no response, Tue Jan 27 2004
    97 of 435 people found the following review helpful:

    Reviewed By: parker82
    Review Of: Web Site Replicator in Perl Archive : Multi-Level Marketing

    I contacted the company using the form on their website. Two weeks and no response.

    I filled in the form again. Another two weeks and no response.

    Finally, I downloaded their manual and found their e-mail address for support in their manual and e-mailed them directly. It's been a month and I've still gotten no response from the company.

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