Real-time messaging software that allows your sales people to chat directly with customers while they are on your site. It is completely web-based and requires no extra software or hardware. It supports unlimited helpers, support request, multiple chat requests, email transcripts, visitor tracking and more.
(Added: Sun Jun 22 2003 Hits: 98 Rating: 0.00 Votes: 0)
WebSupport is a CGI application that generates a unique ticket number to track support requests by customers. It is designed specifically for web hosting companies to assist the support team. Customers can keep track of their ticket and will be emailed once thier request has been completed. The admin can change the status of the ticket (new, assigned or completed), post solutions to the problem as well as email the user from a web interface.
WIH makes it easy for visitors to your site to chat with you, instantly, live! Understand how your visitors move around your site as you watch them interactively. You will know who is revisiting, who you have chatted with previously and be ready to offer them appropriate help and advice
WonderDesk is a fully automated web based help desk. Increase your level of customer support by using this help desk CGI script. It will keep your incoming support calls organized and allow your users to track the progress/solution to their support request.
The World Wide FAQ GENERATOR allows you to maintain a dynamic FAQ list. You can add/edit/delete FAQ's at any time. Your visitors can even submit questions that you can approve. HTML template driven so you can modify the look and feel of your FAQ.