Helpdesk, FAQ, knowledge base, smart autoresponders, live support chat - all in one product.
AtomicDesk supports user requests sent via web-based interface, as well as incoming requests from POP3 mailbox.
Intelligent autoresponder system can send the best-matching answers from FAQ/knowledge base and reduce workload of support staff.
Staff can communicate using either web-based staff panel, or their e-mail client.
Personal permissions and response priority are configurable for each staff member.
Comprehensive overall usage statistics and efficiency reporting module motivates staff to do their work better.
Fuzzy logic powered search engine for FAQ and KnowledgeBase finds relevant answers better than exact keywords search engines and places the most relevent articles on the top.
If customer requests a chat session via special form, AtomicDesk selects the best-suited chat partner automatically.
All chat sessions are recorded for reference or for later followup.
With "Direct chat" function your visitors are just in one click away from chat session with operator.
Helpdesk, FAQ, knowledge base, smart autoresponders, live support chat - all in one product.
AtomicDesk supports user requests sent via web-based interface, as well as incoming requests from POP3 mailbox.
Intelligent autoresponder system can send the best-matching answers from FAQ/knowledge base and reduce workload of support staff.
Staff can communicate using either web-based staff panel, or their e-mail client.
Personal permissions and response priority are configurable for each staff member.
Comprehensive overall usage statistics and efficiency reporting module motivates staff to do their work better.
Fuzzy logic powered search engine for FAQ and KnowledgeBase finds relevant answers better than exact keywords search engines and places the most relevent articles on the top.
If customer requests a chat session via special form, AtomicDesk selects the best-suited chat partner automatically.
All chat sessions are recorded for reference or for later followup.
With "Direct chat" function your visitors are just in one click away from chat session with operator.
Price: Free
License: Free, Restricted
Date Published: 0000-00-00
Prosupporter is a webbased helpdesk script to manage emails and support requests.
One or more staff members use one POP3-Account to send and receive requests.
Features:
- get messages from a pop3 account and store them in a database
- recognition and storage of email attachments
- users can send requests with a web based submission form
- users can send requests by submitting an email
- every message has its unique ticket id for tracking
- corresponding ticket id is retrieved automatically and can be added manually via subject line
- you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk
- research in old messages
- statistics per user/type of messages user/rating
- personal header and footer for every user
- standard replies for all users
- generate a public FAQ (knowledgebase) for visitors where you can modify the messages and select which one should be displayed
- original messages are always kept in a textfile
- span pages
- templated based
- rating of replies
- access from any webbrowser worldwide (home office)
(Added: Sat Jun 05 2004 Hits: 289 Rating: 0.00 Votes: 0)
Price: Free
License: Free, Restricted
Date Published: 0000-00-00
Prosupporter is a webbased helpdesk script to manage emails and support requests.
One or more staff members use one POP3-Account to send and receive requests.
Features:
- get messages from a pop3 account and store them in a database
- recognition and storage of email attachments
- users can send requests with a web based submission form
- users can send requests by submitting an email
- every message has its unique ticket id for tracking
- corresponding ticket id is retrieved automatically and can be added manually via subject line
- you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk
- research in old messages
- statistics per user/type of messages user/rating
- personal header and footer for every user
- standard replies for all users
- generate a public FAQ (knowledgebase) for visitors where you can modify the messages and select which one should be displayed
- original messages are always kept in a textfile
- span pages
- templated based
- rating of replies
- access from any webbrowser worldwide (home office)
(Added: Sat Jun 05 2004 Hits: 344 Rating: 0.00 Votes: 0)
Affordable feature-rich mail and trouble ticket (helpdesk) software to improve your customer relationship management, pre-sale and support inquiries or to organize your company's communication flow.
A very powerful web-based helpdesk system. It supports file attachments, hidden remarks, priority marking etc. Unlike other similar products, this script does not use the conventional "assign/completed" method to close past tickets. Instead, it uses an intelligent method to sort/rank inquiry tickets. You can even tell whether your replies have been read by the visitors. It is now FREE!
A powerful web-based helpdesk system. It supports file attachments, hidden remarks, priority marking etc. You can even tell whether your replies have been read by the visitors.
Customer Support Script to keep incoming support calls organized
allowing customers to track the progress of their request and respond to it.
One single signup and login form for customers.
- Web based, password protected administration
- Ticket administration
- New-Request alert
- Customer reaction control
- Helper tracking
- Easy login without ticket-numbers
- Easy online Q & A editing and adding
- Complete customer history
- Multi-Admin feature
- Search engine
- Activity logging
- Switchable email-notifications customer <---> Support
- Fully customizable
- HTML templates easy to adapt
@Customer Quest will show you how successful your support is, how many questions have been answered to the
satisfaction of your visitors.
Requires mySQL and a POP3-account.
- get messages from a pop3 account and store them in a database
- users can add messages directly via form
- every message has its unique ticket id
- corresponding ticket id is retrieved automatically and can be added manually
- you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk
- research in old messages
- statistics per user/type of messages user/rating
- personal header and footer for every user
- standard replies for all users
- generate a public FAQ for visitors where you can modify the messages and select which one should be displayed
- original messages are always kept in a textfile
(Added: Sat May 10 2003 Hits: 432 Rating: 0.00 Votes: 0)
Start with one of the most powerful ticket systems currently available on the web, add a LiveChat system that is anything but weak, and then top it off with complete template based customizability: We present you with the recipe for AdSupport v1.0.1. Support System will help you provide your customers with the support that they deserve while simplifying the process for you.
